How do I download and install the Bijlipay App on my Android Mobile?

The app is available on our website.The easy option is to visit our android application from your mobile phone and download the app directly.

Do I need to have an internet data plan for the application to work on Android devices?

Yes, your Android device will require an internet data connection (CDMA, GPRS, EDGE, 3G) or access to an active Wi-Fi network.

Which mobile devices are supported by the Bijlipay app?

Currently the app works only with android devices. We will launch an app for other Smartphone operating systems shortly.

Our application requires Android version 2.2 or higher. The device must also have Bluetooth v2 or higher.

How is the Bijlipay device connected with an Android mobile?

It connects by using Bluetooth technology, via a simple pairing process.

How is the device paired with the Mobile App?

Please watch our simple video to see how the device is paired with the mobile app Click Here

Does the device accept all types of cards?

 The device can accept all Visa and MasterCard branded products. This includes both debit and credit cards with the following logos - Visa, Visa Electron, MasterCard and Maestro.

Can I link multiple readers to a single account?

If you are a Merchant that requires multiple readers for staff linked to a single account, we can facilitate that. Your staff can accept payments on behalf of your organization, however you will be required to have separate login credentials for each device.

However, all funds accepted through these different readers will be deposited to the designated Merchant account. Staff members will not be able to alter the bank account associated with a device and card reader.

Can I accept PIN based cards and Chip cards?

Yes. The card reader can read either magnetic strip cards or chip cards and when the display in the device reads, “insert or swipe card to continue”, follow the steps below:

Magnetic Strip cards: Make sure that the black magnetic strip is facing the user and inserted into the groove provided on the top of the device and then swipe your card in a left to right motion.

For Chip based cards: Please make sure that the card orientation is correct and insert the card into the slot provided at the bottom of the device.

I bought a reader and have the Bijlipay app on my mobile device, but my account status shows inactive?

Following are the possible reasons why your account status may be inactive:

i.Bijlipay will not activate any account until all KYC (Know-Your-Customer) documentation has been received and all necessary information is duly filled out in the Merchant application form correctly.

ii.This includes correct bank information for us to remit amounts into your merchant account etc.

However, please send an email to support@bijlipay.com if you haven't received an activation message after 2 weeks of submission.

Can I take payments by keying in card details into the app on my mobile device if the Bijlipay device is not working?

No, this is not possible.

My card reader seems to be damaged. What can I do?

When there is physical damage to the device, our service personnel will help you assess the issue and try to resolve it. If the device cannot be serviced, merchants will be advised to buy a new device. Please contact support@bijlipay.com or Call +914466359500 so that one of our friendly support team members can assist you

I lost my device. How can I replace my existing BijliPay mobile POS device?

You can call the call center on +914466359500 or email support@bijlipay.com and request a replacement device. Our field personnel will provide a new device and collect payment for the replacement device.

What action can I take if the connection is lost while a payment is being processed?

There can be multiple modes of communication failure and depending on each situation, we recommend you do the following:

In the event of Bluetooth connectivity failure, we recommend that the device is paired again and you re-try processing a transaction.

In the event of a server time out, we recommend trying again after a minute, as the Server may be down only at that particular point of time when traffic is high.

How do I know my transaction is safe?

The device complies with RBI (Reserve Bank of India) & EMV (L2) industry standards. EMV is a technical standard for chip-based cards and their authentication process. EMV stands for Europay, MasterCard and Visa, the three companies that created the standard. Today, it is a privately owned corporation after more companies pooled in, and now its players hold an equal share in it. Spire™ manufactured the first fully EMV compliant device in the world.

How and when do I get my money?

Money will automatically get credited into the bank account you specify at the time of enrolment. And the money will reflect in your account the next (working) day after transaction (T+1), after deduction of the Merchant Discount Fee & taxes.

How do I void/reverse a transaction?

To void/ reverse a transaction go to the Menu option in the Bijlipay app and choose Transaction History. Choose the transaction that you would like to void/reverse and then click on the Reverse option. The transaction will reversed to your customer. This can be done for same-day transactions only.

How do I change my password?

To change password go to Settings. Choose Change Password and enter your new password.

I forgot my login password, how can I get a new one?

If you have forgotten your password you could do either of two

1. Click on Forgot Password on the login screen. Then enter your mobile number registered with Bijlipay. The reset Password will be sent via sms to the number you entered.

2.Request for a new password by calling the call-center. The reset password will be sent to mobile number registered with Bijlipay.

I forgot my password. How can I get a new one?

There are 2 options

1. FORGOT PASSWORD – On invoking the application, in the login screen click on Forgot Password. User will be asked to provide the Mobile number associated with that device. The password will be sent via sms to the users registered phone number.

2. Log a Request for a new password by calling the call-center on +914466359500 or email support@bijlipay.com. A new password sent to the registered mobile phone.

Can’t find what you’re looking for?

We’re happy to help you in any way we can. Do get in touch with us, and we’ll get back to you at the earliest!